Thank you for shopping at VistoraMart. We value your satisfaction and aim to provide you with quality products and a smooth shopping experience. Please read this Return and Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Interpretation and Definitions

Interpretation
The words with the initial letter capitalised have meanings defined under the following conditions. The definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to VistoraMart.
• Goods refer to the products offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website, accessible from https://aqua-ape-932849.hostingersite.com/.
• You means the individual or legal entity purchasing Goods from Us.

2. Returns

• We accept returns within 7 calendar days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Certain products such as personal care items, intimate goods, perishable items, customised products, or clearance sale items are non-returnable unless they are defective or damaged upon arrival.
• You must provide proof of purchase, such as the order number, invoice, or receipt, when requesting a return.

3. Return Process

To initiate a return:

1. Contact VistoraMart through https://aqua-ape-932849.hostingersite.com/ with your order details and the reason for the return.
2. We will review your request and, if approved, provide you with the return shipping address and instructions.
3. You are responsible for paying the return shipping costs unless the product is defective, damaged, or incorrect.

4. Refunds

• Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.
• Approved refunds will be processed to your original method of payment within 7–10 business days.
• Shipping charges, if any, are non-refundable unless the return is due to our error, such as a wrong, damaged, or defective item.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

• Notify us within 48 hours of delivery through https://aqua-ape-932849.hostingersite.com/ and provide photographs or videos as proof.
• We will arrange a replacement at no extra cost or process a full refund, subject to verification and your preference.

6. Exchanges

• Exchanges are available only for eligible items of the same type, size, and color, subject to stock availability.
• If the requested replacement is unavailable, we may issue a refund instead.

7. Exceptions & Special Notes

• Slight variations in colour, design, packaging, brand appearance, or weight may occur due to manufacturing processes, screen/display differences, or supplier changes. Such minor variations will not normally be considered defects for return or refund purposes.
• We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
• Products that are used, damaged after delivery, or returned without original packaging may not be eligible for return or refund.

8. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us through:

Website: https://aqua-ape-932849.hostingersite.com/
Company: VistoraMart